Q.
How do I sign up for the service?
A. Simply click here
to get started.
Q.
Is the connection available anytime?
A. Yes, you can connect
anytime any day.
Q.
Is SamajNet V.92 Compatible?
A. Our dialup numbers support
v.90 and V.92 in most areas.
Q.
Can multiple users access the same account simultaneously?
A.
We only allow customers to be dialed up once.
Q.
What kind of contract or services agreement is required?
A.
There are no contracts required, unless you sing up for an annual plan, which
is a contract of 12 months.
Q. How do I contact support?
A. Please click
here for support
Q. What are the connection speeds?
A. We offer connections speeds of
56k at v.90 and v.92 standards.
Q. Do I have to use your dialer to connect.
A. No, you may use dial
up networking to connect.
Q. How many email address do I get?
A. 2 email address which can be
accessed by POP or our web mail.
Q. Do I get free web hosting?
A. We do not offer web hosting either.
Again this is strictly a portal for users to get online. We however have
partnered up with another company to offer web hosting at affordable prices.
Click here
to find out more.
Q.
Is support part of normal service or an added cost?
A.
Yes, you get unlimited support via email or telephone.
Q.
What are the hours of coverage for network operations?
A.
Our network is monitored 24x7.
Q.
Is telephone support available via a local call, 800 number,
or long distance?
A. Yes, telephone support is available via 713-785-1919.
Q. Is
there help and/or manuals available online?
A. We have an extensive collection
of online documentation in the support section of our website.
Q.
What software is provided and/or required?
A. Most of
our customers configure their connection with software they already have installed,
like Outlook Express and Internet Explorer. Customers can download our easy to
use setup wizard if they choose. But we don't install any software on the customers
computer.
